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Kallista Osteopathy is committed to protecting your privacy and handling your personal and health information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

 

What information we collect

We collect personal information that is necessary to provide you with healthcare services. This may include:

• Name, date of birth, address and contact details

• Health and medical information relevant to your care

• Medicare or health fund details (where applicable)

• Emergency contact details

 

How we collect your information

We collect information:

• Directly from you (e.g. when you complete a form or attend an appointment)

• From other healthcare providers (with your consent)

• Through our online booking system

 

Why we collect your information

Your information is collected for the purpose of:

• Providing osteopathic assessment and treatment

• Managing appointments and administrative tasks

• Processing payments and health fund or Medicare claims

• Communicating with you about your care

 

How your information is used and disclosed

Your information may be used or shared:

• With other healthcare providers involved in your care (with your consent)

• For administrative purposes such as billing and record keeping

• Where required by law

• We do not sell or share your personal information for unrelated marketing purposes.

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Use of clinical documentation tools

To support accurate and efficient record-keeping, we may use secure digital tools to assist with clinical note-taking during or after your consultation.

• These tools are designed to support documentation only and do not replace clinical judgement or decision-making.

• All information remains confidential and is handled in accordance with Australian privacy laws. Data is securely stored and protected, and only used for the purpose of providing your care.

• If you have any questions or would prefer not to have these tools used during your consultation, please let us know.

 

Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Your information is stored securely using practice management systems and secure digital platforms.

 

Access and correction

You may request access to your personal information or ask for corrections if you believe it is inaccurate.

Please contact us using the details below.

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Contact

If you have any questions or concerns about your privacy, please contact:

 

Kallista Osteopathy
Email: info@kallistaosteopathy.com

Phone: (03) 9755 1990

Changes to this policy

This policy may be updated from time to time. The latest version will always be available on our website.